Privacy Policy

Effective date: October 1, 2026

Topanga Septic ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use and protect it, and the choices you have when you visit our website, request or receive our services, or communicate with us by phone, email, or text message.

1. Who we are

Topanga Septic
264 S Topanga Canyon Blvd., Topanga, CA 90290
Office: (310) 455-7448 | Mobile: (310) 903-2659
Email: service@topangaseptic.com
Website: www.topangaseptic.com

2. Information we collect

We collect information you give us when you request a quote, book or receive service, pay an invoice, fill out a form on our website, or contact us by phone, email, or text message. This may include your name, phone number, email address, service address, property and system details (such as septic or plumbing system information), service history, photos you send us, appointment details, invoices and payment status, and the content of messages you send us. Our website may also collect basic technical information such as your browser type and pages visited, through cookies and similar tools.

3. How we use your information

We use your information to provide quotes and services, schedule and confirm appointments, send reminders and updates, send invoices and receive payment, provide customer support, keep service records, meet legal and permitting requirements, operate and improve our website and services, and communicate with you about our business.

4. How we communicate with you

We may contact you by phone, email, or text message. Messages may include appointment confirmations and reminders, technician arrival updates, quotes, invoices and payment receipts, service follow-ups, service reminders (such as when your system is due for pumping or inspection), customer support replies, and occasional notices about our services. Message frequency varies depending on your activity with us, and is usually a few messages per month. Message and data rates may apply for text messages.

We do not share, sell, rent, or trade mobile phone numbers or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes.

5. How we share information

We do not sell your personal information. We share it only as needed to run our business, with service providers who act on our behalf, such as our job management and messaging platform (Jobber), payment processors, accounting software, website hosting, and email and text delivery providers. We may also share information with government agencies when required for permits, inspections, or other regulatory reasons, or when required by law. These providers may only use your information to provide services to us.

6. How we protect your information

We use secure, password-protected systems, limit access to employees who need it, and use industry-standard safeguards. No method of storage or transmission is completely secure, but we work to protect your information.

7. How long we keep it

We keep information for as long as needed to provide services, keep required business and service records, and meet legal obligations.

8. Your choices and rights

You may ask us to see, correct, or delete the personal information we hold about you by contacting us at service@topangaseptic.com or (310) 455-7448. We will respond as required by applicable law. California residents may have additional rights under California privacy law, and we will honor them.

9. Opting out and getting help

You can stop text messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and then no more texts. To get help, reply HELP or contact us at (310) 455-7448 or service@topangaseptic.com. You can opt out of marketing emails by using the unsubscribe link or contacting us.

10. Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

11. Changes to this policy

We may update this policy from time to time. The effective date above shows the latest version.

12. Contact us

Topanga Septic, 264 S Topanga Canyon Blvd., Topanga, CA 90290
(310) 455-7448 | service@topangaseptic.com